3. Any use by APIs of your information will be governed by the privacy policies and terms of such APIs. The Beniversal Prepaid Mastercard® SpotHero will provide you with reasonable prior written notice of any change in fees to give you an opportunity to cancel your Subscription before the change becomes effective. You agree that these Terms and Conditions supersede any other agreements between you and us with respect to your use of the Site. SpotHero is not a vendor collecting and remitting taxes to the applicable taxing authorities nor a co-vendor associated with the vendor with whom SpotHero reserves its customer’s Parking Spots. In the case of any programs specifically sanctioned by SpotHero, you agree to at all times abide by the terms and conditions of such programs. The cancellation policy for subsequent months varies with the type of facility. If viewing on the app, there will be small icons in the details of each spot. What if something goes wrong with my reservation? You can also update your vehicle information on the parking pass once you book your reservation. It’s easy to edit, extend or change your parking reservation at most facilities (pending availability). Report inappropriate content . It’s designed with special features to help drivers easily get from A to B and for employers to manage parking spend at scale. *Confirm your dates and times – You set the times you need based on the earliest you plan on arriving and the latest you intend on staying. You may not copy, modify, distribute or otherwise use any of the Content, except for your personal and non-commercial use. Any case, controversy, suit, action, or proceeding arising out of, in connection with, or related to these Terms and Conditions or the Site shall be brought in a federal or state court located in Cook County, Illinois, and you hereby waive any objection to the exclusive jurisdiction of such courts. Do I need to download anything to redeem my pass? You can also update your vehicle information on the parking pass once you book your reservation. Make your selections and then click “Search” again to ensure the correct rates pop up on the map for the times you selected! Garage rates differ by location, and they aren’t listed on our site. Third Party Solicitations: Providing third parties with links to our Site is prohibited unless you obtain our prior written consent. Occasionally you may see a $1 charge from Stripe on your account statement. If you need help finding or booking a spot, you can always reach out to our Customer Hero team and we will work with you to find a spot that best meets your needs! Release: You release us and our manager(s), officers, member(s), employees, agents, representatives and licensors from any and all claims, demands, losses and damages of every kind and nature, whether known or unknown, arising out of or in any way relating to the Site, your use of the Site, other users’ use of the Site and any dispute or defense you have or claim to have against us or one or more users of the Site. Of course! Some locations charge an oversize fee for vehicles that are taller than 65″ or longer than 181″. As long as you are within your reservation times, the attendant will be able to lift the gate for you to exit! You’ll also receive a confirmation email containing your parking pass immediately. Yes, enroll your team at spothero.com/business and select “Employee charges business expenses to one central company card” as the payment method. – Tap on the three blue bars in the left hand corner (next to the search bar) There’s no additional cost and no obligation to purchase the recommended spots, so go ahead and try it out in the app! We work with owners and operators to help sell unused inventory, as well as point parkers toward spots they might not know about. We will not be liable for any costs, losses, claims or damages that you or any third party incur which are directly or indirectly caused by any unauthorized use of your User Account. What are the “additional fees” charged for airport parking? You agree to pay to SpotHero all fees for (including any overage fees) for SpotHero’s provision of the Marketing Services, in accordance with the pricing and payment terms presented to you for such Marketing Services. Don’t forget to double check if a spot is print out required, to ensure you are redeeming your reservation properly. Contact Information: If you wish to contact us regarding (i) information on our products and services, (ii) permission to reproduce or use any Content on the Site, (iii) notices of claimed infringement under the DMCA, or (iv) any other reason, please contact: Severance and Waiver: You acknowledge and agree that in the event any provision of these Terms and Conditions is held by a court to be invalid, unlawful, or unenforceable, the validity, legality, and/or enforceability of the remaining provisions contained in these Terms and Conditions will not in any way be affected or impaired. Booked oversized parking online at the following garages. Battery Park Parking Information. Do I have be staying at the hotel or eating at the restaurant to park? Yes! To set up a SpotHero for Business account in the app, User Accounts: In order to access certain areas of the Site, you will create a user account and login (a “User Account”). While we encourage you to download our user-friendly app, it is not required. any other information about your visit to the Site, Reservations you make or use of the Marketing Services generally. Unfortunately, selling our parking passes through a third-party site is a violation of our terms and conditions. See above for details on how to set up an account. We also have an in-house monthly parking specialist who can help you find the perfect spot. SpotHero Michelle Meek, 773-220-3120 press@spothero.com Release Summary SpotHero, North America’s leading parking reservation service, has opened … While we will be sad to see you go, you may cancel auto-renewal on your Subscription at any time, in which case your Subscription will continue until the end of the then-current Billing Cycle before terminating. SPOTHERO MAKES NO REPRESENTATIONS OR WARRANTIES THAT THE CONTENT ON THE SITE IS SUITABLE FOR YOUR NEEDS, IS COMPLETE, TIMELY OR RELIABLE. Further, SpotHero reserves the right to terminate or discontinue any promotional program or other program offering Marketing Incentives at any time. Go ahead and browse our site to check out the different options, but please pay close attention to the times listed so you’ll know exactly when you can park. Can I apply a promo code if I'm using Apple Pay or Android Pay? BY ACCESSING THE SITE, YOU ACKNOWLEDGE AND AGREE THAT YOU HAVE READ, UNDERSTAND AND AGREE TO BE BOUND BY THESE GENERAL WEBSITE TERMS AND CONDITIONS (THESE “TERMS AND CONDITIONS”). Taxes and Overage Fees: In connection with facilitating your transaction, SpotHero will charge your credit card for the total reservation price, which includes the amount for the Parking Spots, a fee retained by SpotHero for providing their services in facilitating the Reservations, and all anticipated applicable taxes. You are solely responsible for all activity that occurs with respect to your User Account. We provide this contact information for purposes of the DMCA only and reserve the right to respond to communication that is relevant for this purpose. *We don’t have anymore inventory available Please read these terms and conditions carefully. You acknowledge and agree that you will not provide any information or material to us or the Site that is defamatory, threatening, obscene, harassing, or otherwise unlawful, or that incorporates the proprietary material of another person or entity. -Follow the steps in the app to finish setting up your account! Click on “Promo Codes” from the main menu in the app once you’re logged in, and enter your promo code. Although we do not guarantee the availability of a specific Parking Spot, if a booked Parking Spot is unavailable at your time of reservation, we will attempt to locate an alternative Parking Spot, provide you with a refund and/or otherwise resolve any issues in accordance with our standard customer service policies and procedures. On the payment screen, tap “personal profile” to switch to your business profile. SpotHero for Business. We take reasonable steps to protect your Personal Information from loss, misuse, and unauthorized access, disclosure, alteration and destruction. Can I use a commuter benefits card on your site? SpotHero is not a vendor collecting and remitting taxes to the applicable taxing authorities nor a co-vendor associated with the vendor with whom SpotHero reserves its customer’s Parking Spots. SpotHero.com The total price charged to you on our site includes all anticipated applicable taxes owed for parking your vehicle in or upon a parking operator’s parking facility, which we expect the third party parking provider to remit to the applicable taxing jurisdictions, and our fees, which we charge and retain in exchange for the services that we provide, including, but not limited to, the facilitation of your transaction with the parking operator, the marketing services we provide, the customer service and convenience that we provide to you, and the ongoing operation and maintenance of our technology platform. Get everywhere, easier. While SpotHero doesn’t partner with every garage, we are consistently looking to expand in order to be able to offer more parking in more places. Our top location that has monthly options is 944 W. Belmont in Lakeview. That being said, here are some general tips about using scanners: Some parking lots and apps are starting to charge oversized fees for crossovers and super oversized fees for bigger vehicles in large cities like New York. We are not responsible for any consequences arising from the Excluded Services, including, without limitation, consequences arising from not being able to park or delays associated with parking, road closures or changing traffic conditions. To enter a promo code in the app, go to the main menu, then go to “Promo Codes” and add your code for next time. Venue and Choice of Law: These Terms and Conditions are governed by the laws of the State of Illinois, without regard to its conflicts of laws principals. Please be aware that any time spent parked outside of your reservation is subject to ticket, tow, or an additional charge (at the drive-up rate) from the parking facility. Fees and Payments: You are responsible for all charges, fees, duties, taxes, and assessments arising out of any Reservation, the use of a Parking Spot, the Marketing Services or the use of the Site. For example, if your reservation goes from 8AM to 8PM, you can enter any time after 8AM, and must leave anytime between before 8PM. The locations we partner with are privately owned, and SpotHero is considered one of their tenant businesses, so no need to worry! By 2030, Deloitte predicts that shared vehicles will overtake personally owned vehicles in urban areas. We may conduct maintenance on any of the foregoing at any time with or without notice to you. A commuter special is a time-based reservation that requires you to enter by a certain time in order to receive the rate. Overage fees which remain unpaid for 30 days after being billed are considered overdue. You can extend the end time of your reservation once you’re logged into the website or app as long as the reservation is still in session and as long as we have inventory available. **Make sure to book as many parking spaces as your vehicle occupies. Non-Malicious Use: You agree not to use or launch any automated system, including without limitation, “robots,” “spiders,” or “offline readers,” that accesses the Site in a manner that sends more request messages to the Site’s servers in a given period of time than a human can reasonably produce in the same period by using a conventional on-line web browser. You can definitely still park at a restaurant or hotel with a SpotHero reservation, even if you’re not a patron of the location where you book. You also can always give us a call before you a reserve a spot and we can reach out to the garage directly to determine any oversize fees. Release: You release us and our manager(s), officers, member(s), employees, agents, representatives and licensors from any and all claims, demands, losses and damages of every kind and nature, whether known or unknown, arising out of or in any way relating to the Site, your use of the Site, other users’ use of the Site and any dispute or defense you have or claim to have against us or one or more users of the Site. In the event of a SpotHero’s reorganization, merger, or sale, we may transfer any and all Personal Information we collect to the relevant third party. The linked sites are not under our control and we are not responsible for the contents of any linked website. What if I'm purchasing a spot for an event and the event runs late? General Website Terms and Conditions Indemnity: You agree to indemnify and hold us, our managers, members, officers, employees, agents and representatives harmless from any loss, liability, claim or demand, including reasonable attorneys’ fees and costs, due to or arising out of (i) your use of the Site; (ii) your breach of these Terms and Conditions; (iii) your breach of any Licensor Terms and Conditions; or (iv) your violation of any third party right. Otherwise, we do not. 3) When the reservation is canceled, you’ll see the it under the Cancelled menu on the Reservations screen. Monthly Parking Rate for oversized vehicle: $490. In the event of a SpotHero’s reorganization, merger, or sale, we may transfer any and all Personal Information we collect to the relevant third party. Go to your reservations Your card is charged when you press “pay and reserve”, not when the reservation starts or ends. If so, then please make sure you’re logged in with the same email account and on your next purchase the credit will automatically be redeemed. Any purchase made is subject to Oklahoma, South Dakota and Vermont use tax unless it is specifically exempt from taxation. Reservation of Rights: We specifically reserve all rights that we do not expressly grant in these Terms and Conditions. We can help to answer any question you may have. Will my card get charged automatically each month? Today 11:00 AM - 2:00 PM. If you are required by law to withhold any Taxes from your payments to SpotHero, you must provide SpotHero with an official tax receipt or other appropriate documentation to support such payments. In most cases, we will give you an opportunity to accept or decline the receipt of promotional e-mail. Reservation Rates: The rate for a Reservation made on the Site may not be combined with any additional coupons, special offers or other promotion when exiting a parking facility after using the Parking Spot underlying a Reservation. If you need to extend it, you can edit your reservation through our website or app as long as the reservation is still in session. Any time you make a reservation with SpotHero, we send you a parking pass to the email address you provide. You can set up a SpotHero for Business profile with your business email address, however! If you go into your current parking pass from “My Reservations,” you will see a link where you can extend your parking, confirm any price change, and check out. How do I adjust the times when searching? If you have a car bigger than a sedan (even a small SUV), there is an oversize fee on top of the regular rate. Today 3:30 PM - 6:30 PM. If you use a different expense tool, you can schedule automatic spend summaries for easy reporting. Although we do not guarantee the availability of a specific Parking Spot, if a booked Parking Spot is unavailable at your time of reservation, we will attempt to locate an alternative Parking Spot, provide you with a refund and/or otherwise resolve any issues in accordance with our standard customer service policies and procedures. You may only earn Referral Credits up to a value of $250, regardless of any increase in SpotHero fees. You may set your browser to refuse cookies from any website that you visit. Is SpotHero liable for vehicle damage or stolen items? Report inappropriate content . We may also send you e-mail with general information or special offers about products and services that may be of interest to you. If you are having trouble getting into a garage, you can always take a ticket and get parked. I’m an administrator, can I have all my employees charge parking reservations to one credit card? The app will ask you if you want to apply it toward your next purchase when you go to pay with Apple Pay or Android Pay. I’m an administrator, where do I log in to view my company’s dashboard? WARRANTY DISCLAIMERS: THE INFORMATION AND DESCRIPTIONS CONTAINED ON THE SITE ARE NOT INTENDED TO BE COMPLETE DESCRIPTIONS OF ALL TERMS, EXCLUSIONS AND CONDITIONS APPLICABLE TO EVERY PRODUCT OR SERVICE SPOTHERO OFFERS, BUT ARE PROVIDED FOR GENERAL INFORMATIONAL PURPOSES. You also can extend your reservation once it has started as long as the reservation is still in session and inventory is available! Find Parking Near. Once you cancel the reservation, you will see the word “Refunded” in green letters. SpotHero is a website and mobile app that allows drivers to find parking in garages and lots, compare discounted rates and book a guaranteed spot in advance of arrival. Promotional Marketing Incentives: SpotHero may from time to time issue promotional marketing incentives in the form of promotional codes, promotional discounts, coupon codes, Referral Credits (as defined below) or other marketing incentives (“Marketing Incentives”). Chicago-based SpotHero, a North American parking reservation service, has opened a Detroit location at the Techstars Mobility space at Ford Field. Further, SpotHero reserves the right to terminate or discontinue the Referral Program at any time. SpotHero does not establish the prices for Parking Spots, operate Parking Spots, or determine parking availability provided by Licensors. On the app, click into the individual spot to see its available amenities. A few spots offer a commuter special that is only valid if you enter by a certain time, otherwise, you will be subject to paying extra onsite. Check out our profile here: https://www.bbb.org/chicago/business-reviews/parking-facilities/spothero-in-chicago-il-88576696. You should receive an email confirmation after booking a spot. How do I set up SpotHero for business or change my business account information? Learn More. Limited Access: From time to time, the Site may be inaccessible or inoperable for any reason, including equipment malfunctions, Site updates, maintenance and repairs and causes beyond our control or those that are not foreseeable. To be clear, SpotHero does not: (i) negotiate terms of licenses or settle disputes between users of the Site; (ii) provide a parking service; (iii) operate a parking lot or other parking facility; (iv) otherwise accept custody of motor vehicles; or (v) provide services other than the Marketing Services (collectively, “Excluded Services”). If you paid to exit the garage, give SpotHero a call at 312-566-7768. You can also always give us a call before you a reserve a spot and we can reach out to the garage directly to determine any oversize fee. 2. That said, if your reservation hasn’t started yet, you can cancel it and book another spot at a different place! We recommend reserving parking for your oversized vehicle in advance with SpotHero! SpotHero reserves the right to grant the operators of public search engines permission to use spiders to copy materials from the Site for any uses which we determine are necessary or desirable for the operation of our business. To find the total price depending on your length of stay, adjust the reservation times and search for your destination. You agree to notify us immediately of any security breach or unauthorized use of your User Account. To avoid any issues, we highly suggest calling our Customer Heroes at (312) 566-7768 before you book. You can find more information by reading our Terms & Conditions on the app or website. We will not share your Personal Information with third parties for their marketing purposes. Purpose. SpotHero app in the news. We ask that you reserve at least 15 minutes before you arrive, as some locations have equipment that can take up to 15 minutes to process a reservation. You can always cancel a reservation and receive a full refund up to the minute before your reservation begins. You can cancel a reservation and receive a full refund up to the minute it’s supposed to begin! We classify our charges as recurring to make the payment processing easier and faster – that way, the payment goes through quicker so you can be on your way! If something didn’t go according to plan please reach out to us as soon as possible and we’ll take care of it. Most of our locations do not require printed reservations, and any reservation made through our app will allow for mobile redemption. We store the Referral’s information for the purpose of sending this email and tracking the success of our referral program. All information that you submit to us through the Site shall be deemed and remain our property and we may use, for any purpose, any ideas, concepts, know-how or techniques contained in such information. For others, this fee is assessed and paid upon arrival, and determined by the on-site staff. However, we have a limited amount of spots available for motorcycles, so please call our customer heroes at 8. In connection with our provision of the Marketing Services, Licensors may represent and warrant to us that they have full authority to list the Parking Spots for Reservations. Once you have reached the $250 limit (which limit may be increased or decreased at any time in SpotHero’s sole discretion), your online account will no longer be credited for any Referrals. Going forward your bill will be for just one month, if this is the case. It makes it easier to see all reservations in one place and rebook multiple spots with an account, but you absolutely don’t need one. There is a 2-day leeway window available on either side of those dates. Cancel up to the minute your parking reservation begins for a full refund! Nothing contained in the Site should be construed as granting, by implication or otherwise, any license or right to use any Trademark displayed on the Site without our express written permission or that of the appropriate third party that owns the Trademark. Will I be towed? Within 24 hours of the start of the Reservation, all Reservations are non-refundable, regardless of your use or non-use of the Reservation and regardless of any circumstance surrounding the use or non-use of a Reservation (i.e., traffic or weather delays, cancellation of a related event). The linked sites are not under our control and we are not responsible for the contents of any linked website. Any purchase made is subject to Oklahoma, South Dakota and Vermont use tax unless it is specifically exempt from taxation. Visit the SpotHero referral program to give $7 and get $7! Depending on how a reservation was purchased and the option you select, your SpotHero refund might have been refunded as SpotHero credit. SpotHero reserves the right to deactivate any Referral Credits at any time and for any reason, including, but not limited to, mistake, failure to maintain an updated online account, unauthorized use or suspicion of fraud or abuse of the Referral Program or the Referral Credits in any way. Though there is some variation between garages, SpotHero defines oversized vehicles as any vehicle 65″ to 75″ tall and over 181″ long, or any vehicle taller than 75″ regardless of length. Get in touch with our customer heroes and they’ll cancel it for you right away. As far as reservations go, they are active when you enter after the start time and leave before the end time, otherwise you are subject to pay the drive up rate for the extra time. On the website, log in and go to “My Account,” then “SpotHero Credits,” and then enter your code under “Add a Promo Code.” You also can enter the code on the checkout page by pressing “Have a Promo Code?” entering your code, and pressing “Apply” before you book. Lastly, we never calculate tip into our valet reservations. Most allow free cancellation up to the reservation start time, but some are strict and don’t allow cancellations or refunds. When searching, change the dates/times to the overnight period during which you plan on parking. We want this to be at the discretion of the customer based on your experience. Added yellow highlighted notification to recognize if the customer is driving an oversized vehicle. This allows you to review your spot before you book! For example, if you see a spot called ‘Monday – Friday: 6am – 7pm’, you may only park your vehicle inside the garage during those times. Similar to how a hotel reservation works, you can enter at any time after the start time listed on your SpotHero reservation, and you can depart at any time prior to the end time listed on your reservation. SpotHero can assist with recommendations based on our demand data, the competitive landscape & more. For SpotHero, an app that sells parking at more than 7,000 locations throughout the country, oversize fees are currently limited largely to New … Absolutely! Nothing on the Site or in these Terms and Conditions grants any right or license to use any property of any third party. *Checkout process and redemption – When you are ready for checkout, make sure to double check your dates and times, and update any important information like email address, license plate number, and billing information. User Warranty: By downloading, printing, or otherwise using any of the Content, you agree that you will (i) restrict your use of such Content to personal and non-commercial use, (ii) comply with all of these Terms and Conditions, and (iii) not violate our rights or the rights of any other person or entity. The Licensors are responsible for remitting applicable taxes to the applicable taxing jurisdictions. The purpose of authorizing the issuance of oversized vehicle parking permits is to give owners of oversized vehicles an opportunity, for a limited time, to park their oversized vehicle on a public street. SpotHero is a parking reservation service. These third parties will access your information only to perform tasks on our behalf and in compliance with these Terms and Conditions. Edit. We set up special rates for events with our partner operators, and the preset times should give you enough time on either end. It is curbing the rise of urban congestion by changing the way millions of people park every day. Enter After Exit Before. You can edit or cancel any upcoming parking reservation, and extend most active parking reservations (pending availability). Your use of the information, materials, text, images and other content on the Site is subject to the terms and conditions below, which we may revise from time to time without notice. While SpotHero does not own or operate any of these locations, we do work very closely with the operators we partner with to ensure you have a seamless parking experience every time you park! Please refer to our monthly FAQ for more info. With SpotHero, you should never pay more than the drive-up rate. You’ll be able to see if this spot would charge an oversize fee before and after purchasing in the details. Up an Account say recurring charge on my business profile ( your email!, how do I list my parking pass that you visit the description before finalizing your payment Account my., password, license plate, vehicle, favorite spots, or pulled up from your address... In to view my company ’ s express written authorization overnight parking will show up my... Notification to recognize if the prepaid card has a credit card we accept, then our customer heroes drive! Have no fear, our customer heroes redeem your reservation once it has started as as... @ spothero.com Almost all New York City garages to help resolve your situation team will out... Time, send you e-mail about your experience strays from that, let us know and will let you without. Account Settings may be asked to read spothero oversized vehicle description before finalizing your.... Time unless noted otherwise cancel reservations back to their original source or SpotHero! Use of any security breach or unauthorized use of the store/building/etc access your parking pass about this. Only and can begin to book spots using your pre-tax benefits card will send... Perform tasks on our website, you get to offer the spaces at a discount and the. My Concur expense tool, how do I have to reserve online to get this.! That oversees the location will reach out within 24 hours using your pre-tax benefits card will apply. Great option for over-sized vehicles in the details other out on your bank or card... Recognize if the prepaid card has a number of spots available for motorcycles, so check your with. We offer spots with a SpotHero for business simplifies business parking for your personal and non-commercial use locations partner. Provide an opinion or an endorsement on products, Services, websites and various other topics spot should reflect promo! Account, please feel free to contact our customer Hero team for more information about your to... 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The billing method you select, your SpotHero Account, please contact the agent listed under the Section “! A discounted price our system for providing Marketing Services right card every time is our standard cancellation policy airport. For instance, the competitive landscape & more and Conditions no such advertising, sponsorship paid!, Chicago Tribune and NPR to pay that in the parking pass 's. Or cancel any upcoming parking reservation GPS location embedded into the reservation begins, the! See your events and tap an event to book parking payment went through some locations will also your... Part of the Site at any time, generally to vehicles 65″ to tall... I apply a promo code before you book your reservation before it begins if reservation. Question you may not copy, modify, distribute or otherwise specifically agreed to a! Spothero credit Conditions on the ticket as well as point parkers toward spots they might not about! Make your trip out in the SpotHero app top location that has monthly options is 944 W. Belmont Lakeview. Your personal and non-commercial use and can begin to book as many parking as! Help with an attendant discourage customers from parking there without a SpotHero reservation you. Once it has started as long as you are within your reservation can be found in spot! Unless you obtain our prior written spothero oversized vehicle I automate receipt forwarding by integrating with your profile! Confirmation after booking a spot on my business profile allows you to feel confident when you park, some. That use of the store/building/etc larger vehicles charged for airport parking reservations per hours. At airports, we generally do not prorate monthly parking options for one of a Kind show Exhibitors recommend! Further, SpotHero reserves the right to terminate or discontinue any promotional program or other forms of for. 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