Now a New York Times bestsellerThis program is read by the author. Broken promises, missed deadlines, poor behavior--they don't just make others’ lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. ", " I really wish I had read this book 10 years ago. We either avoid to engage in crucial conversations or we do so hyper-emotionally and in violent ways. New research demonstrates that these disappointments aren't just irritating, they're costly--sapping organizational performance by twenty to fifty percent and accounting for up to ninety percent of divorces. Legendary venture capitalist John Doerr reveals how the goal-setting system of Objectives and Key Results (OKRs) has helped tech giants from Intel to Google achieve explosive growth--and how it can help any organization thrive. This book provides powerful insight into how to make behavior change that will last." Success is dependent on the method you use, not how hard you try. We're adding audiobooks daily and hope to make this one available for download very soon. "Kim Scott has a well-earned reputation as a kick-ass boss and a voice that CEOs take seriously. Radical Candor offers a guide to those bewildered or exhausted by management, written for bosses and those who manage bosses. Play this over and listen closely when you think you are having, will have, or might have a crucial … A book to be read and re-read. Helps you recognize your own motives. Get this from a library! They spent 10,000 hours watching these people, documented what they saw, and then trained and tested with more than 300,000 people. Crucial Accountability teaches you how to deal with violated expectations in a way that solves the problem at hand without harming the relationship--and, in fact, even strengthens it. It's a simple but very easy to understand book. This is one of them. “Much better method, much more money.” Klaff is the best in the business because his method is much better than anyone else’s. -- Muhammad Yunus, Nobel Peace Prize Winner, "Influencing human behavior is one of the most difficult challenges faced by leaders. --Gretchen Rubin author of New York Times bestseller The Happiness Project"Reading Radical Candor will help you build, lead, and inspire teams to do the best work of their lives. Try Google Play Audiobooks … Now, the authors have revised their best-selling classic to provide even more ways to help you take the lead in any tough conversation: Crucial Conversations is filled with practical advice you can start using today: Crucial Conversations gets you past the hard parts of dialogue and helps you achieve relationships that are real, productive, and that will enrich your life and career. " ", " Why didn't I read this book sooner? Crucial Conversations exploded onto the scene 10 years ago and revolutionized the way people communicate when stakes are high… ", " This is probably my lifetime favorite non-fiction book. All three authors of the book suggest that learning to self-monitor yourself is critical … ", " I highly recommend this book. Why do consultants like this try to make their concept that could be covered in 50 pages 250? Focus magazine, "Truly an exceptional, innovative work . The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. A stunning approach to how individuals can not only change their lives for the better in the workplace, but also their lives away from the office, including (but not limited to) finding ways to improve one's working relationship with others, one's overall health, outlook on life, and so on. What is Crucial Conversation? ", " GReat tips for those of us, like me, who are impaired the arena of how to have an honest conversation. “Better method, more money,” Klaff says. Other children have behaved this way; other parents have responded thusly; welcome to the community of therapeutic and joyful adoptive families." -- Ken Blanchard, coauthor of The One Minute Manager, "The most recommended and most effective resource in my library." ", " Crucial Conversations completely changed the way I viewed interactions both professionally and personally. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want. This item: Crucial Conversations: Tools for Talking When Stakes Are High by Kerry Patterson Audio CD $16.49 Ships from and sold by Book Depository UK. Drawing from 10,000 hours of observations, Crucial Accountability teaches you how to deal with common infractions such as: An employee speaks to you in an insulting tone that crosses the line between sarcasm and insubordination. Here’s how to instantly uplift your crucial conversations.” —Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul®, “Coming in as the new CEO of an organization with many tenured employees, I have had many crucial conversations. New firsthand accounts of how these skills changed readers' lives, New case studies showing how business leaders successfully applied these methods to achieve results, New links to videos teaching what to do and what to avoid during crucial conversations, New research findings offering fresh insights for applying the skills taught in the book, Make it safe to talk about almost anything, Transform unpleasant emotions into powerful dialogue. . . Behind the problems that routinely plague our organizations and families, you'll find individuals who are either unwilling or unable to deal with broken promises. When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations … Crucial Conversations —the best-selling book by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler—describes techniques for effective negotiation and conflict resolution in the context of … This book deserves to take its place as one of the key thought leadership contributions of our time.” —from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People, “The quality of your life comes out of the quality of your dialogues and conversations. Crucial conversations are when opinions vary, stakes are high, and emotions run strong. An illustration of an audio speaker. Family members fret over how to tell Granddad that he should no longer drive his car. -- Sidney Taurel, Chairman and Chief Executive Officer, Eli Lilly and Company, "If you are truly motivated to make productive changes in your life, don't put down this book until you reach the last page. An illustration of a 3.5" floppy disk. This will take time, but for me this is worth the journey. . Crucial Conversations: Tools for Talking When Stakes Are High, Second Edition (Audible Audio) Published October 17th 2012 by McGraw-Hill Education Unabridged Audiobook, Audible Audio ", " This was one of the most important books I've ever read. I would highly recommend this to anyone in business. The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. That we have down pat. Using Crucial Conversations as my playbook during this time was paramount in guiding me through each conversation.” —Joanne K. Bryson, CAE, Executive Vice President and CEO, Oregon Medical Association, “Any book is powerful if you can relate to its content, is simple to understand, easy to apply, and is based on research. You may view or remove these audiobooks on the shopping cart page. Discover skills to resolve touchy, controversial, and complex issues at work and at home--now available in this follow-up to the internationally popular Crucial Conversations. New discussions include: Like his international bestselling 24 Essential Lessons for Investment Success, which stayed on international business bestseller lists for close to 6 months in 2000, How to Make Money in Stocks is the best reference for the individual investor in how to stay afloat and ahead in the rocky and volatile equities markets of the 21st century. I would recommend it. Practice will make perfect. [Kerry Patterson; Anna Fields;] -- "Crucial" conversations are interpersonal exchanges at work or at home … An INFLUENCER leads change. The New York Times bestseller that changed the way millions communicate is now available in audio. --Sheryl Sandberg author of the New York Times bestseller Lean InFrom the time we learn to speak, we’re told that if you don’t have anything nice to say, don’t say anything at all. VitalSmarts has consulted with more than three hundred of the Fortune 500 companies. Perhaps once a decade, a book comes along that transforms people's lives in a very real, measurable way. I'm about fifty pages in, so we'll see if that's true here as well. You'll be taught each and every step of the influence process--including robust strategies for making change inevitable in your personal life, your business, and your world. ", " I have both the book and the audio companion. Chapter 2: Mastering Crucial Conversations Behind the problems that routinely plague organizations and families, you'll find individuals who are either unwilling or unable to deal with failed promises. You'll learn how to: Whether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again. The sense of not facing these issues alone--the relief that your child's behavior is not off the charts--is hugely comforting. "Revolutionary ideas ... opportunities for breakthrough ..." -- Stephen R. Covey, author of The 7 Habits of Highly Effective People, "Unleash the true potential of a relationship or organization and move it to the next level." Perhaps once a decade, a book comes along that transforms people's lives in a very real, measurable way. This is one of them. To honor their mentor and inspire and teach future generations, they have codified his wisdom in this essential guide. It think it's already starting to change mine. Taken from years of the author’s experience, and distilled clearly giving actionable lessons to the reader; it shows managers how to be successful while retaining their humanity, finding meaning in their job, and creating an environment where people both love their work and their colleagues. ", " This was not just a book for me but a tool that I will use going forward in my crucial conversations both at home and at work. --Kathleen E. Morris, editor of S. I. When it comes to delivering a pitch, Oren Klaff has unparalleled credentials. Hold anyone accountable. Length: 1 hr and 10 mins. Crucial Conversations: Tools for Talking When Stakes are High Audible Audiobook – Unabridged Kerry Patterson (Author), Joseph Grenny (Author), Ron McMillan (Author), Al Switzler (Author), Anna … (2012) Crucial conversations :tools for talking when stakes are high New York : McGraw-Hill, MLA Citation. Speak now or pay later. THE BUSINESSWEEK, USA TODAY, AND WALL STREET JOURNAL BUSINESS BESTSELLER! In addition, this business genius mentored dozens of other important leaders on both coasts, from entrepreneurs to venture capitalists to educators to football players, leaving behind a legacy of growing companies, successful people, respect, friendship, and love after his death in 2016. Gold Medal Winner--Tops Sales World's Best Sales and Marketing Book, “Fast, fun and immensely practical.” —JOE SULLIVAN, Founder, Flextronics, “Move over Neil Strauss and game theory. --Library Journal (starred review), "A tremendous resource for parents and professionals alike." 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