Coronavirus: Travel and Service Updates:
During this uncertain time, nothing is more important to SVG Air than the health and safety of our customers and employees. We want you to know that we’re here to help.
Our service centre is experiencing higher than normal call volumes right now. To help you more easily get the answers you are looking for, we have provided information related to Covid-19 below. As the situation evolves, we’ll continue to update this information to keep you informed.
We remain focused on providing you with the service and support you have come to expect from us.
We also remain committed to serving our customers, even in the most challenging of times. Thank you for continuing to trust us with your travel needs. Our hearts go out to everyone who has been impacted by this global crisis.
If your flight has been cancelled you can re-book or claim a travel voucher.Travel Voucher can be used as payment/part-payment for a future booking. A voucher must be redeemed with 24 months from the departure date of the first flight in your original booking‚ and the new trip (departure only) must be completed within that period. You will receive your voucher by email within fourteen days of your operation.
Terms and Conditions:
- Applies to bookings made at any time for travel between 14 March 2020 – 31 May 2020
- Booked direct via our contact centres‚ grenadine-air.com or trade outlets.
- Travel on Grenadine Air Alliance marketed fares only
- Bookings made on Grenadine Air Alliance tickets only
- Date changes must be made‚ or vouchers requested before check-in closes
- Any fare difference between existing booking and new booking must be paid for
- No cancellations or full refunds unless fare rules allow
- Voucher can be used as payment‚ or part payment‚ for a future booking. It must be redeemed for travel on flights taken within 24 months from the departure date of the first flight in your original booking‚ and the new trip (departure) must be completed within that period
- If you have already started your journey the voucher is not applicable.
Our free baggage allowance is 44lbs/20kgs per passenger. Individual bags must not exceed this weight. All hand luggage and small bags must be checked in as they will not be allowed in the cabin. Bags weighing more than fifty (50) lbs will be considered HEAVY and may need repacking. Excess baggage is charged at a rate of $5EC per kg. Back to top.
"Dangerous goods" is a term used to describe any substance accepted for air transport that has the potential to cause harm to persons, property (ie. the aircraft), or the environment or to distract the crew from its primary duty of handling the aircraft. Dangerous goods cover a wide range of liquids, solids, and gases, some of which are obviously hazardous; others are seemingly harmless until training and investigation expose their underlying dangers. Oftentimes, these seemingly harmless substances include the industrial chemicals, tools, and maintenance/repair equipment that our frequent customers carry on board to perform maintenance/repair functions at satellite business locations throughout the Grenadines.
SVG Air is not qualified to handle or transport dangerous goods, it has ceased the acceptance of these goods for transport.
Although you may be travelling short distance between small islands when moving between countries in the Antilles it will be considered international travel and should be treated as such. This means travelling with a passport, obtaining visas where appropriate, and ensuring you have a return passage.
When travelling with us please ensure you have appropriate identification for your travel. This includes passports for international travel and/or government issued identification for travel within a nation. Back to top.
Our home is considered paradise because of both the geography and the fact that you will be getting away from it all. Getting away from it all includes getting away from massive airports with multiple terminals flying massive aircraft. We operate small airplanes that fly into small airports located on small islands. These cozy planes may provide a fun ride at times but that is part of the experience and they will take you directly to that small island. Back to top.